In short: if you have not scanned the QR code, you can have your money back in full within 7 days of purchase. Once the eSIM is installed and activated, the data has been allocated to you and the purchase is final.
1. Refundable — QR not yet used
If your QR code has not been installed or activated, you may request a full refund within 7 days of the payment date. We can see activation status on our side, so there is nothing you need to prove.
2. Not refundable — eSIM already activated
Once the QR has been scanned and the profile installed, the data allowance is allocated to your line and cannot be returned to stock. Purchases are final at that point, including where the allowance is only partly used.
A plan's validity begins the first time it carries data, not on the day you buy it, so buying ahead of a trip does not shorten what you paid for.
3. Technical problems
If the eSIM will not install, will not connect, or performs badly, please contact support before requesting a refund. Most cases are a settings or coverage issue we can resolve quickly, and we would rather fix the connection than close the sale.
Where a fault is on our side and cannot be resolved, we will refund the plan in full even if it has already been activated.
4. Payment problems
- Charged twice — the duplicate is refunded in full.
- Paid but nothing arrived — we either deliver the eSIM or refund you.
- Wrong WhatsApp number given at checkout — tell us before you scan the QR and we will reissue it to the correct number at no charge.
5. What cannot be refunded
- A device that turns out not to support eSIM. Please use the checker on the home page, or dial *#06# to look for an EID, before you buy.
- Expecting calls, SMS or a local Pakistani number. eJurs is a data-only service and says so throughout the site.
- Coverage gaps in a specific building or remote area, where the partner network is simply weak at that spot.
- A plan whose validity period has ended.
6. How to request a refund
Message us on WhatsApp or email hello@ejurs.com with your order ID and the number you ordered with. That is all we need to find the order.
Approved refunds go back to the payment method you used. Card refunds are returned through the payment provider; mobile wallet and bank transfers are returned to the account the money came from. How long it then takes to appear depends on your bank or wallet provider, not on us.
7. Contact
Support is available on WhatsApp at +92 335 5888812, daily from 10am to 10pm.
8. Language
This policy is published in English and Roman Urdu. If the two versions ever differ, the English version applies.